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Frequently Asked Questions:
“Why do I need a website ?”
Now, more than ever, our
society is becoming more computer literate, more users are surfing the
web and enjoy doing their business on-line. A business website is an
small investment that can help you put your own company stamp on the
world-wide-web. Today, more people go to the internet to find
businesses and services rather than the phone book. Along with your
contact information, a website can be home to a wealth of knowledge you
can get across to a potential customer without ever meeting the
individual. A great user experience will delight your visitor into
returning to your website and continue to use your business or service.
"Website. Web Hosting. World Wide
Web. What does it all mean?"
Picture for a moment the largest parking
lot or parking garage you have ever seen, millions and millions of
automobiles and parking spots. That parking lot or garage, for this
example will be the World Wide Web. Full of parking spaces, both empty
and full, and cars, different sizes, makes and models. You do not want
to continue to ride public transportation to get around, you want your
very own car to drive around and show off, because, well basically, the
World Wide Web is the information high way. A new website is like your
new automobile pulling into the large parking lot. Whether your drive a
fancy, tricked out Cadillac Escalade or a run of the mill Chevy Cobalt,
you need to find a parking spot, for this example, your domain or
website name. Imagine, the car you drive is your website. The parking
spot you occupy is your space on the World Wide Web.
Dependent upon your budget you can shell
out for a fancy car we call your website in this parking lot we call the
World Wide Web with all the bells and whistles (Cadillac) or you can
begin with the basics and stay simple (Cobalt). It’s all up to your
taste and more importantly, your budget.
Whatever you choose as
your new website, this vehicle needs a parking space in the World Wide
Web. Continuing to hold this space or spot will be your web hosting
charge for your website. The monthly web hosting fee is similar to
a monthly parking pass you would pay for the parking space in the lot.
Still confused?
Contact a TPE representative who will spell things out for you in a
manner that you can understand.
"I am not sure what I want for a web page layout. Do I
need to know that beforehand ?"
At Thought Process Enterprise we work hand to hand with
the client to explain the process and work together to create ideas that
work best for our clients. Run your thoughts and ideas across our design
professionals and they will help turn your thought into a reality. Our
staff can talk to you over the phone about your ideas or we can meet
face-to-face at your convenience. TPE also has a short web site
planning worksheet we can provide to you to complete. The
completed worksheet will give our design team a better idea of the
direction you are looking to head with your website
"How many changes will I be permitted to make before fees
beyond the initial quote start to be charged ?"
Thought Process Enterprises provides a value added
service by consulting with the customer first before any changes are
made. This helps keep costs to a minimum for our clients. We
design the packages and requests under the direction of our customers.
After the initial design work is complete charges will be $60 an hour.
"When will I receive my first draft or layout ?"
Thought Process will work as quickly as we can to
complete the first draft within 30 days of submittal, depending on
our backlog. It is important
that the client provide the answers to any questions we may have so we
can complete the project in a timely fashion. While the work is in
process, our design team will keep the client updated with progress on
the project by email or visits. We can usually develop a new
website from scratch within 2-8 weeks from receipt of all your
materials, depending on our backlog and our photographers availability
to captures photos.
"What if I want to keep the source file?"
Source Files for the clients project will be shared with
Thought Process and the client. The information is yours and can be
shared or given to the client after project completion.
"Am I going to be "nickel and dimed" every time I want a
change ?"
Thought Process will meet with the client at start of
project to layout the initial plan and at that time quote the project
cost. If changes are required after the first draft is completed, then
we will sit down with the client and explain the fees involved before we
make any changes. Requests that take less than 10 minutes will be done
free of charge.
"What
happens if there are problems with the site or access to it !"
Thought Process has a 24-hour help line, for any service
related issues. Our staff will be paged and will respond promptly to
make sure the problem is corrected as soon as possible.
"Sounds
great. How do I get started ?"
A call to Thought Process will get the program started.
You can either bring in your current site plans or we can start from
scratch. Once we understand what it is our client wants to accomplish,
we will provide a quote as to the cost to complete the project. Fifty
percent of the fee quoted will be due upon execution of the agreement
and the balance due when the project is completed.
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